Sales, Delivery and Returns Policy
Terms and Conditions of sale including delivery, refund and returns policy.
The following terms and conditions apply to all orders for the purchase of goods from the CFU Online Shop. Please print a copy of these terms and conditions for your future reference. The CFU Shop is part of Cambridge Fans United (CFU) a registered Industrial and Provident Society (29118R).
Our Contract with You
If you place an order online to purchase a product from the CFU Shop we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.
Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Availability
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase, although whenever possible we will endevour to let you know if they are not available or temporarily out of stock. In the case of orders accepted where stock is unavailable we will email you to advise you, and to ask if alternative product may be sent or if a refund may be given.
Delivery
Orders delivered to UK addresses will be charged at the postage and packing rate as described in the product description. A number of differing carriers may be used, some arranged through third parties. Orders delivered by the Royal Mail will be at 2nd Class mail service rates.
Other postal services may be available with certain products. These may include services such as special delivery, signed for delivery, and next day delivery. Any service required must be agreed by email with the CFU Shop and paid for in full before the goods are dispatched. Please contact us at manager@cfushop.co.uk before placing your order and we will advise if special delivery is possible on your order.
Overseas Delivery
Orders will only be delivered to addresses outside the UK where a postage and packing rate has been requested by the customer and has been agreed by email with the CFU Shop in advance and paid for in full, before the goods are dispatched. Some special delivery services may be available on enquiry. CFU Shop reserves the right not to accept orders for overseas destinations at its discretion.
Dispatch
All orders will be dispatched within ten working days of our receiving your order, although we will endeavour to dispatch within five working days whenever possible. Any variations to this policy relating to specific products will be shown within the product description.
The CFU Shop cannot be held responsible for delays or losses caused by the postal system. If your goods fail to arrive, please contact the CFU Shop on manager@cfushop.co.uk We cannot issue a refund where goods are lost by third parties. Where a local posting service is used by the CFU Shop proof of posting will be obtained and retained. This will be made available and be conclusive in the case of any disputes.
Cancellation and Returns
Returning Goods
We hope that you're pleased with your purchase from the CFU Shop, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
You should always contact manager@cfushop.co.uk before returning any goods with the details and reason for return.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk).
We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Where any faulty goods are to be returned to us then please ensure that you read the section "Packaging Goods for Return"
Goods Become Faulty During Use
If your goods become faulty after delivery you can contact us directly at manager@cfushop.co.uk if the goods do not conform to the contract made between us.
Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. Where any faulty goods are to be returned to us, then please ensure that you read the section "Packaging Goods for Return"
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us as soon as possible and in any event within 5 working days with details of the damage. You can email manager@cfushop.co.uk. This will help us considerably in raising the matter with our appointed courier.
Where any faulty goods are to be returned to us, then please ensure that you read the section "Packaging Goods for Return" Once the damaged goods have been received back then we will replace them or, at our discretion, issue a refund.
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then please contact us as soon as possible, and in any event within 5 working days, with details of the problem. You can email manager@cfushop.co.uk
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and (b) you tell us by email to manager@cfushop.co.uk that you wish to cancel your order.
We will acknowledge your cancellation by email within 5 working days and provide you with an address to which you may return the items.
You will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
You will receive a refund via your original payment method as soon as reasonably practicable but no later than 30 days after the cancellation of your order has been received by us in writing and our receipt of the returned items.
Packaging Goods for Return
In all cases where goods are to be returned to us, then please read and follow these guidelines
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Therefore, when you intend to return any faulty goods, we strongly recommend that you do so in their original packaging (assuming that the original packaging is not damaged).
Where it is not possible to use the original packaging, then we would be most grateful if you would package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting, although we accept that you do not have an obligation to do so.
Where we have agreed to collect the goods from you, then our appointed carrier shall be entitled to inspect the quantity, condition and the packaging.
Returns from Overseas
We are unable to offer any return or refund for any reason for any items that are dispatched to destinations outside of the UK . We will endeavour to address any issues or problems wherever we can, but this may not prove economically viable for either party.
Complaints
If you wish to contact us about returns or to make a complaint, contact the CFU Shop at manager@cfushop.co.uk
Security
When submitting your order you are agreeing to the purchase of goods and to allowing CFU to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see the CFU Shop’s Privacy Policy.
Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, the CFU Shop does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Business Contact Details
The CFU Shop can be contacted at Cambridge Fans United, c/o Cambridge United FC, Newmarket Road, Cambridge, CB5 8LN or on 07971 805531.
Terms and Conditions of sale including delivery, refund and returns policy.
The following terms and conditions apply to all orders for the purchase of goods from the CFU Online Shop. Please print a copy of these terms and conditions for your future reference. The CFU Shop is part of Cambridge Fans United (CFU) a registered Industrial and Provident Society (29118R).
Our Contract with You
If you place an order online to purchase a product from the CFU Shop we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.
Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Availability
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase, although whenever possible we will endevour to let you know if they are not available or temporarily out of stock. In the case of orders accepted where stock is unavailable we will email you to advise you, and to ask if alternative product may be sent or if a refund may be given.
Delivery
Orders delivered to UK addresses will be charged at the postage and packing rate as described in the product description. A number of differing carriers may be used, some arranged through third parties. Orders delivered by the Royal Mail will be at 2nd Class mail service rates.
Other postal services may be available with certain products. These may include services such as special delivery, signed for delivery, and next day delivery. Any service required must be agreed by email with the CFU Shop and paid for in full before the goods are dispatched. Please contact us at manager@cfushop.co.uk before placing your order and we will advise if special delivery is possible on your order.
Overseas Delivery
Orders will only be delivered to addresses outside the UK where a postage and packing rate has been requested by the customer and has been agreed by email with the CFU Shop in advance and paid for in full, before the goods are dispatched. Some special delivery services may be available on enquiry. CFU Shop reserves the right not to accept orders for overseas destinations at its discretion.
Dispatch
All orders will be dispatched within ten working days of our receiving your order, although we will endeavour to dispatch within five working days whenever possible. Any variations to this policy relating to specific products will be shown within the product description.
The CFU Shop cannot be held responsible for delays or losses caused by the postal system. If your goods fail to arrive, please contact the CFU Shop on manager@cfushop.co.uk We cannot issue a refund where goods are lost by third parties. Where a local posting service is used by the CFU Shop proof of posting will be obtained and retained. This will be made available and be conclusive in the case of any disputes.
Cancellation and Returns
Returning Goods
We hope that you're pleased with your purchase from the CFU Shop, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
You should always contact manager@cfushop.co.uk before returning any goods with the details and reason for return.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk).
We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Where any faulty goods are to be returned to us then please ensure that you read the section "Packaging Goods for Return"
Goods Become Faulty During Use
If your goods become faulty after delivery you can contact us directly at manager@cfushop.co.uk if the goods do not conform to the contract made between us.
Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. Where any faulty goods are to be returned to us, then please ensure that you read the section "Packaging Goods for Return"
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us as soon as possible and in any event within 5 working days with details of the damage. You can email manager@cfushop.co.uk. This will help us considerably in raising the matter with our appointed courier.
Where any faulty goods are to be returned to us, then please ensure that you read the section "Packaging Goods for Return" Once the damaged goods have been received back then we will replace them or, at our discretion, issue a refund.
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then please contact us as soon as possible, and in any event within 5 working days, with details of the problem. You can email manager@cfushop.co.uk
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and (b) you tell us by email to manager@cfushop.co.uk that you wish to cancel your order.
We will acknowledge your cancellation by email within 5 working days and provide you with an address to which you may return the items.
You will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
You will receive a refund via your original payment method as soon as reasonably practicable but no later than 30 days after the cancellation of your order has been received by us in writing and our receipt of the returned items.
Packaging Goods for Return
In all cases where goods are to be returned to us, then please read and follow these guidelines
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Therefore, when you intend to return any faulty goods, we strongly recommend that you do so in their original packaging (assuming that the original packaging is not damaged).
Where it is not possible to use the original packaging, then we would be most grateful if you would package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting, although we accept that you do not have an obligation to do so.
Where we have agreed to collect the goods from you, then our appointed carrier shall be entitled to inspect the quantity, condition and the packaging.
Returns from Overseas
We are unable to offer any return or refund for any reason for any items that are dispatched to destinations outside of the UK . We will endeavour to address any issues or problems wherever we can, but this may not prove economically viable for either party.
Complaints
If you wish to contact us about returns or to make a complaint, contact the CFU Shop at manager@cfushop.co.uk
Security
When submitting your order you are agreeing to the purchase of goods and to allowing CFU to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see the CFU Shop’s Privacy Policy.
Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, the CFU Shop does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Business Contact Details
The CFU Shop can be contacted at Cambridge Fans United, c/o Cambridge United FC, Newmarket Road, Cambridge, CB5 8LN or on 07971 805531.
